Patti Kelley Criswell

A friend talks about you behind your back. What do you say? You need a bigger allowance. How do you ask your parents? You ruin your friend's favorite book. How do you apologize? Here are the exact words you'll need in these situations -- plus more than 200 others. Look inside for the tools, tips, techniques (and actual words!) to help you untangle your tongue and speak out with confidence and grace.